QCOSTARICA — Smarsh, the U.S.-based global leader in digital communications data and intelligence, inaugurated its new office in Costa Rica on Wednesday, its sixth Center of Excellence.
Located in Ultrapark I in Heredia, the company intends to strengthen the support and attention it provides to its clients around the world, including 19 of the top 20 global financial institutions.
The multinational selected Costa Rica for its highly skilled technology talent and proximity to other global companies like Amazon, Intel and Microsoft, with plans to hire 50 people during the first year of operation in the country, initially for marketing and customer service roles.
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“The establishment of our Costa Rica office marks a pivotal step in our strategy for sustained growth and global presence,” said Smarsh CEO Kim Crawford Goodman. “By tapping into the vibrant ecosystem Costa Rica offers, we are positioning ourselves to enhance our operational capabilities and service offerings, ensuring we remain at the forefront of our industry. This move is about laying the groundwork for the future – where Smarsh leads the way in transforming how businesses use their communications data to protect the truth and prevent risk.”
Smarsh, which has offices in the U.S., EMEA (Europe, the Middle East, and Africa), APAC (Asia-Pacific), and now LATAM (Latin America), views Costa Rica as crucial to its operational execution.
“The opening of our Costa Rica office is not just a testament to Smarsh’s commitment to global expansion, but a pledge to our customers around the world,” said Smarsh Chief Customer Officer Rohit Khanna, who has led the team to include Costa Rica in the company’s expansion “The Costa Rican talent pool and strategic location allow us to extend our reach and bolster our service delivery capabilities. This move ensures that we’re not just meeting the needs of our customers but exceeding them, by offering unparalleled expertise and support whenever and wherever they need it.”
Laura López, General Manager of the Costa Rican Foreign Trade Promotion Agency (PROCOMER), indicated that “the arrival of companies like Smarsh strengthens our business ecosystem, making it increasingly competitive, while generating economic development through the trust they place in national talent, offering them countless opportunities for growth and development. This is the way in which foreign direct investment generates well-being for our country.”
n addition to benefiting customers, the Costa Rica office will be a place for employees to gather and strengthen Smarsh’s culture of innovation and collaboration. Smarsh plans to hire up to 50 employees in Costa Rica within the first year and
Smarsh is actively hiring for marketing and customer support roles inCosta Rica. Click here to apply.
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