QCOSTARICA — Costa Rica’s immigration service, the Dirección General de Migración y Extranjería (DGME) – General Directorate of Migration and Foreign Affairs – announced the suspension of its official website (www.migracion.go.cr) from November 19, 2024, after a possible cyber attack.
The measure seeks to protect computer systems and prevent the exposure of user information.
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Although the security tools “are, at this time, functioning correctly,” according to the DGME, a week later there is still no date for the reactivation of the website. Updates on the status of the site will be published on institutional social networks.
The general director of the DGME, Jean Paul San Lee, reported that the data capture systems for DIMEX (Migratory Identity Document for Foreigners) and passports are working without problems, as is the migratory flow at the country’s border points.
Users cannot schedule appointments on the website
However, users do not have access to the online services offered by the website, such as reviewing requirements, requesting appointments for passports, shelters and exit permits or viewing sections such as Trámite Ya, for opening and monitoring immigration files.
Despite this suspension, the DGME stressed that its offices continue to operate normally, without affecting immigration regularization processes, security controls, alerts and passport processing.
How to request an appointment?
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The DGME has enabled alternatives for users to manage appointments and queries while its website remains suspended, including:
- Call Center: Call 1311 for appointments at DGME offices or Correos de Costa Rica Electronic Service Windows (VES).
- Banco de Costa Rica (BCR): Request appointments at Banco de Costa Rica through the number 800-BCRCITA or go to www.bancobcr.com
- Correos de Costa Rica (Post Office): Use the Correos de Costa Rica virtual branch for passport procedures.
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