Q COSTARICA — The Uber app announced a new safety feature that will allow partner drivers to see how many trips a user has completed before accepting a ride. This information will be visible directly in the app, along with the user’s rating score upon receiving the ride request.
“This new tool is the result of active listening to partner drivers. We know that having more information before accepting a ride, such as knowing the number of trips a user has taken, can make a difference. Therefore, we continue to work hand in hand with technology to develop tools that offer greater transparency and raise the standard of mobility safety,” said Manuela Bedoya, Safety Communications Manager at Uber for Central America, the Andean Region and the Caribbean.
This tool joins the more than 40 safety features that the Uber app has available in the country for partner drivers and users. For partners, the following stand out:
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- Audio recording: Allows both riders and co-riders to record audio during a trip and submit it as part of a safety report.
- Video recording: Allows recording of the vehicle’s interior using technology that utilizes the front-facing camera of the co-rider’s phone, encrypting the recording so it can only be submitted as part of a report to Uber’s support team.
- Blocking future trips with riders they have designated with a low rating.
- Rider verification: This includes electronic payment validation and scanning of government-issued ID from the Uber app for those paying in cash, among others.
In addition to these features, the Uber app has a team of former police officers available to work with law enforcement 24/7 to respond to urgent information requests and support investigations.
“Safety isn’t a single goal, but rather an ongoing process. Each new tool we launch is part of a comprehensive approach to promoting more reliable travel, where both partners and users feel more at ease before, during, and after their trip,” Bedoya added.
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